Advising public and private organizations.
The Challenge
To provide individualized technical assistance to a large number of entities in four counties within the province of Barcelona.
A project contracted by the Barcelona Chamber of Commerce in collaboration with the Barcelona Provincial Council and Turisme de Barcelona in 2017, 2018, 2019, 2020 and 2021 as a continuation of the SICTED’s implementation in the destination. These consultancies were carried out in the Barcelonés, Maresme, Baix Llobregat and Vallès Oriental counties.
The assistance for the implementation of the Biosphere Commitment to Sustainable Tourism reached between 75-240 companies per year from different subsectors (hotels, tourist apartments, guides, rural houses, campsites, tourist transport, beaches, tourist offices, restaurants, travel agencies, active tourism companies, museums, interpretation centers and nautical bases).
4
Counties.
+250
Assisted companies.
7
Professionals committed to the success of the project.
The Process
From the beginning of the project, Pax# was trained to effectively perform the consultancies, based on the specific methodology and contracting protocols. After the collective trainings, the responsible persons of each organization are contacted by the assigned consultants in order to close an attendance schedule that best suits the needs of the project, the entity’s own activity, and the people involved. The meetings are held telematically and in person, starting with an understanding of the whole process, the best practices manuals, the characteristics of each requirement, the provision of evidence, and the management of the online platform. An important point of the process is the preparation of the Annual Improvement Plan, which defines the set of concrete actions to be implemented within the organization and to achieve new standards of service, respect for the environment and empathy with the community.
Conclusion
Sustainability is a path; a process that leads to better results for the organizations, and that transcends a short-term objective. Sustainability is fed and nourished by the efforts from all the agents involved in the provision of tourism services, either being workers, suppliers, associated companies, and even the users themselves. True sustainability requires perseverance, determination and a healthy conviction to work in a positive way, considering the benefit of all the stakeholders in the territory.